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iOS Losing launch rewards

Since we have had the game lag I have been losing launch rewards.

It’s pretty much one a week, the red launch will land - I click on the shuttle and hey presto the shuttle disappears and so does the reward.

I’ve had a ticket in for weeks now and I keep getting the same response of we will pass it onto the team. Every time I loose a reward I re open the ticket and still get the same reply.

I’ve just lost another one less than an hour ago.

I am seriously pissed off with this, I work very hard to get my launch prep and to keep loosing rewards is very annoying.

They even refused to give me the 15 greens that some on iOS got as they only gave it out to those who could not launch and I was able to launch even I lost the rewards.
 
Since we have had the game lag I have been losing launch rewards.

It’s pretty much one a week, the red launch will land - I click on the shuttle and hey presto the shuttle disappears and so does the reward.

I’ve had a ticket in for weeks now and I keep getting the same response of we will pass it onto the team. Every time I loose a reward I re open the ticket and still get the same reply.

I’ve just lost another one less than an hour ago.

I am seriously pissed off with this, I work very hard to get my launch prep and to keep loosing rewards is very annoying.

They even refused to give me the 15 greens that some on iOS got as they only gave it out to those who could not launch and I was able to launch even I lost the rewards.
I dont think so they will return any launch the rewards (Chest) missing.
If i do launch i do it 24 hours and when its land i open it after the reset time the server work good to be honest with from the time for the server problem start i keep every thing in the warehouse and open it after the time reset and i check that with adding *test* to add friend if its work i start visiting and sending gifts and then open all chest and boxes and keep some for later and landing launch.
During the day i am doing only sending planes and collect.
Only one time happen with me they return chest and reward for me but i approve it with screenshot.
 
I dont think so they will return any launch the rewards (Chest) missing.
If i do launch i do it 24 hours and when its land i open it after the reset time the server work good to be honest with from the time for the server problem start i keep every thing in the warehouse and open it after the time reset and i check that with adding *test* to add friend if its work i start visiting and sending gifts and then open all chest and boxes and keep some for later and landing launch.
During the day i am doing only sending planes and collect.
Only one time happen with me they return chest and reward for me but i approve it with screenshot.
Yes your right @Husam , and that’s what I try to do but every now and then I still loose one.

And you are also right that they will not return anything.

At the moment the game stinks - we all know there is a problem , GI all know there is a problem, it’s been going on long enough it’s time it was fixed.
 
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