I've had the same problem again and again and I contacted support only to get very frustrating answers by a supporter who apparently never played the game since he simply doesn't understand the problem. One example of his answers: Anton Pavlov (Game Insight Support) May 18, 17:04 MSK Dear user, Every player can complete this quest. No problem was found. I understand your reaction to the difficulties you faced when playing our game and I would like to thank you for drawing our attention to this matter. I transferred your comment to our developers for consideration and they will certainly take it into account. By sharing your opinion and experience, you are helping us recognize what we do well, and what we need to focus on improving. We do appreciate that you are playing our game and contribute to making the game better and enjoyable. Should you have any other suggestions or come across game questions you need my assistance with, please feel free to e-mail me back and open the request for a further discussion. Your interest in our game is highly appreciated! Sincerely, Anton Game Insight Support Team I then explained again for the xth time that 8 times 5 helping means 40 helping and that it is impossible to do 45 without having a chance to get the friend in need bonus. His latest answer now is the same non-understanding: Anton Pavlov (Game Insight Support) May 19, 16:37 MSK Dear user, Upon revising your game profile I should say that we haven't found any traces of the described mishap. Thank you for understanding! Sincerely, Anton Game Insight Support Team Sure, I leveled up to hearts level 6 as I wrote here and so I could not help 45 times but I was not on 6 on the 9th and 10th whe I contacted them and described the problem, nor on the following days when it happened again and again. After this sad experience, I doubt I'll pay any real money for the game. I'll see how far I'll get without it and if I cannot progress any further, then so be it. A company who pays people do offer support without knowing how the game they support even works is not really determined to help their customers but only frustrates them.