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Android Favorite Neighbours List gone

Device
  1. Android
Friend Code
04xvr12e
Username
AceGG
This is the 2nd tine it happens. The neighbours are in the main list, but the yellow heart next to all my fav neighbours is gone.
The alliance list works fine.
Considering the poor way the neighbour lists work it will take a while to find and add the fav neighbours.

Already contacted support through chat, but they're super slow.

Anyone experienced something like this?
 
This is the 2nd tine it happens. The neighbours are in the main list, but the yellow heart next to all my fav neighbours is gone.
The alliance list works fine.
Considering the poor way the neighbour lists work it will take a while to find and add the fav neighbours.

Already contacted support through chat, but they're super slow.

Anyone experienced something like this?
It happened to a few of my favorites. I found out that they had problems with their cities, which were restored by GI. And I thought that was the reason for being unmarked
 
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